Please contact us if you want to return any item that was purchased from us, or if there are any issues with your order.
*Return address is not our business address, please contact us first and we will let you know specific address.
Our 14 day return policy:
If you wish to return the goods purchased from Honke Horiyoshi | Kensho 1st, you must tell us about it within 14 days of receiving the goods that you want to cancel. You then have another 14 days to return the goods once you’ve told us.
If the goods are eligible for a return, we will send you a return label and a return reference number.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
We do not accept returns for the following:
Perishable goods such as food, flowers, newspapers or magazines. We also do not accept returns for products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable and non-refundable items:
- Some health and personal care items
- Custom made item
- Sale items
There are certain situations where only partial refunds are not granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery
Please do not send your goods back before contacting our customer service.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and the reasons.
If the returned item is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items:
Only regular priced items may be refunded. Sale items cannot be refunded.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Please do not send your goods back before contacting our customer service.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and the reasons.
If the returned item is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you received an email from us, confirming the refund and you haven’t received it after 14 days, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at honkehoriyoshi@gmail.com
Replacement:
We will only replace items if these are defective or arrived damaged, we will also cover the shipping costs in these cases. If you need to exchange it for the same item, send us an email at honkehoriyoshi@gmail.com and we will send you a return label and a return reference number.
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable – unless the items is damaged upon receipt, or the return is a result of a fault of ours. If you receive a refund, the cost of shipping will be deducted from your refund.
We always recommend shipping with track and trace and with shipping insurance to the value of the items you are sending. Make sure it is well packed.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Company name: Honke Horiyoshi | Kensho 1st
Business address: #201 Berumezonkurihara 2-chōme-397 Higashiōnarichō, Saitama-shi, Saitama, Japan 3310814
E-mail address: honkehoriyoshi@gmail.com